Contact Center Consulting Services 'On Demand'
Toronto, ON (PRWEB) November 7, 2007 -- Today The Taylor Reach Group, Inc. (TRG) and international contact center consultancy announced the launch of their 'On-Demand" services for Call & Contact Center operators.
"We provide services to our clients, that include the equivalent of a 'Call a Friend Lifeline'", said TRG CEO Colin Taylor. "We have developed a business model with a number of our clients that involve them calling us each month, just before they meet with senior management to discuss their performance and/or review their plans and upcoming activities. The calls allow the clients to get an independent perspective on their services, performance, budgets or plans. In as little as 3 OR 4 hours a month we are able to get a handle on their situation and add value to their thinking and decision making process. I can't tell you how many compliments we have received on this service", continued Taylor.
"So we have decided to expand the scope of this offering and provide our 'On-Demand' Advisory services to all call and contact center operators and not just to our existing clients. Each customer will provide TRG with a 90 minute briefing on the issues, challenges, plans, goals objectives of the center and will provide TRGF with plans, budgets, reports etc. TRG will spend 2 hours reviewing, assessing and critiquing these documents and deliver a 2 hour review meeting via telephone or web conference. This service is available on a one year subscription basis for $12,000, and TRG guarantees the customer will see real value or we will cancel the service and provide a full refund."
Taylor announced that the 'On-Demand Advisory service' is strictly limited to 25 customers, so as not to adversely impact other TRG clients and that the first ten customers who sign up for this program will receive a 20% discount off the regular rates. All services will be provided by experienced consultants with a minimum of ten years of call/contact center management experience.
"We know that everyone can use an expert in their corner and a trusted advisor who understands their particular challenges", said Taylor, "and that is exactly the role we play".
To enroll your center in the TRG On-Demand Advisory service program please email Colin Taylor at ctaylor @ thetaylorreachgroup.com and you will be contacted to review the program details.
About The Taylor Reach Group, Inc.
Established in 2001 TRG is a Toronto base call and contact center consulting and advisory services. TRG operates offices in Toronto, Atlanta and Sydney Australia and services centers of all sizes and disciplines. Today TRG client call/contact centers employ more than 14,000 agent positions globally which are operating on TRG designed operational models. The principals of TRG have received numerous awards for call and contact center operational excellence on two continents.
For more information about TRG visit the TRG website at http://www.thetaylorreachgroup.com
For more information regarding TRG's On-DEmand Advisory services please contact TRG at 905-426-5055
Media contact:
Colin Taylor
ctaylor @ thetaylorreachgroup.com
416-276-9068
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